Shipping policy

Weather-Related Shipping Delays Notice

Flooding and severe weather conditions may impact order pickup, transportation, and delivery in some areas. Pickup times may be extended to approximately 2–3 business days, and overall delivery times may be extended to 10 business days.

Affected regions include:

  • Quebec (QC)

When will your order ship?

We're committed to getting your order to you as soon as possible. Here's what you can expect once you've placed your order with us:

  • Processing Time: Orders are typically shipped out within 1-2 days after placing your order.
  • Delivery Time: After your order has been shipped, delivery will generally take between 2-5 business days to be delivered to you.
Which countries do you ship to?
Canada
Note: We do not ship to P.O. Boxes, APO/FPO/DPO addresses.
  
What are your shipping rates?
Free shipping.
    
How Can I Track My Order?
To track your order, log in to the official website using the email address you provided during your purchase, and click on "Orders" to check the status. If you need further assistance, please reach out to us at support@plaud.ai. Our customer service team aims to respond within one business day.